Shipping Information

Nelly Duff ships artworks worldwide. Orders can be placed online, by telephone or in person at our East London gallery. See below for our shipping rates for the UK, Europe and the rest of the world.

LondonUnited KingdomEuropeROW
Collection1st ClassNext DayRecordedRecorded
Free£8£11£14 £18

Occasionally our customers forget to add shipping to their order, please contact the gallery if this is the case.

How Long will my delivery take?

Standard UK

Orders are collated at 9am Monday to Friday. Orders placed after 9am will not be dispatched until the following weekday. On average standard UK shipping takes up to 3 working days, but please allow up to 5 working days. All UK parcels are shipped via the Royal Mail Tracked and Signed for service. Upon dispatch you will be emailed a tracking number for your order. This service will provide up to £50 compensation for loss or damage.

Next Day UK

Next Day orders placed before 3pm will be shipped that day, any orders placed after 3pm will be dispatched the following week day. If an artwork is shipped Next Day on a Friday, please expect it the next working day, Monday. With our Next Day service expect your order to be with you by 1pm the following day but please allow up to 6pm. Upon dispatch you will be emailed a tracking number for your order. This service will provide up to £500 compensation for loss or damage.

International

With our international shipping service for Europe and North America please allow shipping to take from 7 to 12 working days, and if your order has not arrived after 18 working days please contact the gallery. For orders outside Europe and North America please allow from 10 to 16 working days, and if your order has not arrived after 20 working days then please contact the gallery.  Upon dispatch you will be emailed a tracking number for your order.

Oversize or fragile shipping

A number of our artworks are too large or fragile to be shipped using our regular services. On purchasing an oversize or fragile artwork you will be made aware of the individual packaging and shipping rates for an artwork of that nature. For certain artworks, and certain destinations in the world we provide custom quotes for shipping, if this is the case please contact the gallery. Alternatively if you would like to organise your own shipping please let us know.

Latest Recommended Dates for Christmas 2016

All international orders that are not oversize/fragile are sent with Royal Mail. Royal Mail’s latest recommended posting dates for Christmas 2016 are:

3rd December – Africa, Middle East

7th December – Asia, Cyprus, Far East, Eastern Europe

8th December – Caribbean, Central and South America

10th December – Australia, Greece, New Zealand

14th December – Czech Republic, Germany, Italy, Poland

15th December – Canada, Finland, Sweden, USA

16th December – Austria, Denmark, Iceland, Portugal, Netherlands, Norway, Slovakia, Spain, Switzerland.

17th December – Belgium, France, Ireland, Luxembourg.

Please note that Nelly Duff cannot fully guarantee that your orders will arrive in time for Christmas. We recommend that your orders are placed comfortably in advance of these dates.

Shipping Terms

Nelly Duff is not responsible for international duties or taxes.

All international duties and taxes in relation to your order are the responsibility of the buyer.

Nelly Duff is not responsible for parcels damaged during shipping. Compensation for loss or damage is the responsibility, and at the discretion of the shipping provider, which Nelly Duff will oversee and pursue on behalf of the customer.

The amount and means of compensation is determined according to the shipping provider’s terms and conditions, and the nature of an individual claim.

In the case that we are unable to deliver our packages to your given address (due to a lack of access to the site or an incorrect address), and the parcels are returned to us, additional payment will be required for a second shipping.

Occasionally there might be a delay in shipping your artwork; we are a small team, and some of our artworks are in storage. If this is the case you will be contacted by the gallery.

Nelly Duff observes Royal Mail’s operational hours, therefore we do not ship artworks on UK bank holidays and weekends. Parcels are sent out on the next working day.

Nelly Duff does not currently offer shipping for framed artworks.

For our complete list of terms and conditions, please see our terms.