Returns Policy

All products sold at  and at our East London gallery are verified by us as the genuine article.

Nelly Duff is confident you will be satisfied with your purchase however if not, please return the piece within 14 days of receipt and in the original condition. If you have any problems with your order or wish to cancel/exchange any items, please contact us in the first instance to arrange the return of your artwork(s). Artworks should be returned to the gallery at the following address:

Nelly Duff
156 Columbia Road,
E2 7RG

Nelly Duff cannot accept responsibility for loss or damage to returned goods whilst in transit. If you do choose to return any item by post, we recommend using a reputable, tracked parcel delivery or courier service.

Refunds Policy

In the unlikely event that you are not satisfied with your artwork(s), you are entitled cancel your purchase and receive either a refund or exchange the items for store credit (of equal value).

To qualify for an exchange or refund, the artwork(s) must be returned to us in mint condition, within the original packaging and accompanied by an original proof of purchase within 14 days of receiving your order.

Shipped artworks can be returned to us via post and will refunded minus the shipping and packaging cost.

Please note that we recommend not opening your print until you take it to a framer to ensure it is only handled by experienced art handlers. And if you do find your print to be not to your taste, we strongly recommend you ask a framer or other art handler to roll it back up for you to return, as often in the re-rolling stage, they can sustain damage, and you will not qualify for a refund.

All orders found to be faulty or not as described will be refunded in full.

Please note that we cannot offer a returns policy for our framing service. Frames are bespoke made according to our customers’ requirements and therefore cannot be returned or exchanged.

All refunds will be processed in GBP. We cannot be held accountable to changes in exchange rates.

These terms and conditions do not affect your statutory rights as a consumer.